Returns and Exchanges

Returns and Exchanges: Your Satisfaction Guaranteed!

At IronLeaf Cannabis Co, we take pride in delivering the highest quality products and ensuring your utmost satisfaction. We understand that sometimes you may encounter an issue with your purchase. Rest assured, we've got you covered with our hassle-free returns and exchanges policy. Please read the following guidelines to facilitate a smooth process.

1) Contact Customer Service

If you are unsatisfied with your purchase, please reach out to our dedicated customer service team within 48 hours. You can easily connect with us via our online chat or text. Provide our team with a clear description of the issue and include a photo showcasing the problem. This will help us better understand your concern and promptly assist you.

2) Product Replacement Authorization

Once our customer service team reviews your request and approves the replacement, they will arrange for a new product to be included in your next delivery. We aim to make the process as seamless as possible for you.

3) Returning the Original Product

To complete the exchange, kindly ensure the original product, which must be less than 10% consumed, is returned to our driver in its original packaging. This ensures the smooth processing of the swap. Please note that if more than 10% of the product has been consumed or the packaging has been destroyed, we won't be able to proceed with the exchange.

Your Satisfaction is Our Priority

At IronLeaf Cannabis Co, we are committed to your satisfaction. Our hassle-free returns and exchanges policy allows you to shop with confidence, knowing that if any issues arise, we will work swiftly to provide a solution. We value your trust in us and strive to deliver the best possible experience.

Please remember that our returns and exchanges policy applies within 48 hours from the purchase date. While we do not offer refunds, we are happy to assist you with a product swap to ensure your satisfaction.

For any further assistance or questions, our customer service team is here to help. Contact us today and let us make your experience with IronLeaf Cannabis Co a truly exceptional one.

UPDATED: Feb 27, 2023 - Increased Return period from 24 hours to 48 hours after purchase.