We have an important update to share with you regarding how we communicate with our Iron Leaf Cannabis Co community.
In recent times, we have navigated through an unexpected challenge. It has come to our attention that phone companies are implementing stringent policies, which include banning phone numbers that use cannabis-related terms in SMS communications. This development directly impacts our ability to provide you with the seamless SMS support we pride ourselves on.
Given these circumstances, we are phasing out our SMS support to ensure that we continue to serve you with the high standards you expect from us. We understand the convenience that text messaging has provided many of you, and we want to assure you that this level of accessibility will not be compromised.
To replace SMS support, we have bolstered our Live Chat service on the Iron Leaf Cannabis Co website. This service is available during the same hours as our phone support was, ensuring that you can always reach us when you need to.
We encourage you to direct any questions, concerns, or issues you would have sent via text message to our Live Chat instead. Our dedicated team is ready to assist you with product inquiries, order updates, or any other information you may require.
Accessing our Live Chat is simple:
While change can be unexpected, it also brings opportunities for improvement. We are committed to making this transition as smooth as possible for you. Our priority remains to offer you exceptional service and support, regardless of the medium.
If you have any concerns about this transition, please don’t hesitate to reach out through our Live Chat. Your satisfaction and peace of mind are paramount to us.
Thank you for your understanding and continued support as we navigate this change together.
The Iron Leaf Cannabis Co Team