Important Update: Transitioning from SMS Support to Live Chat


We have an important update to share with you regarding how we communicate with our Iron Leaf Cannabis Co community.

A Shift in Communication Channels

In recent times, we have navigated through an unexpected challenge. It has come to our attention that phone companies are implementing stringent policies, which include banning phone numbers that use cannabis-related terms in SMS communications. This development directly impacts our ability to provide you with the seamless SMS support we pride ourselves on.

Phasing Out SMS Support

Given these circumstances, we are phasing out our SMS support to ensure that we continue to serve you with the high standards you expect from us. We understand the convenience that text messaging has provided many of you, and we want to assure you that this level of accessibility will not be compromised.

Live Chat: Your Go-To for Immediate Assistance

To replace SMS support, we have bolstered our Live Chat service on the Iron Leaf Cannabis Co website. This service is available during the same hours as our phone support was, ensuring that you can always reach us when you need to.

Here's what you can expect from our Live Chat:

  • Instant Connection: Just like a text, start chatting with us immediately – no waiting for a call or a reply SMS.
  • Privacy & Security: Our Live Chat is confidential and secure, so you can discuss your needs with complete peace of mind.
  • Expert Assistance: Our knowledgeable team is on standby to provide you with the same expert advice you've come to expect from us.

Direct Your Queries to Live Chat

We encourage you to direct any questions, concerns, or issues you would have sent via text message to our Live Chat instead. Our dedicated team is ready to assist you with product inquiries, order updates, or any other information you may require.

How to Access Live Chat

Accessing our Live Chat is simple:

  1. Visit the Iron Leaf Cannabis Co website.
  2. Click on the Live Chat icon at the bottom corner of the page.
  3. Start your conversation with one of our support specialists.

Commitment to Service Excellence

While change can be unexpected, it also brings opportunities for improvement. We are committed to making this transition as smooth as possible for you. Our priority remains to offer you exceptional service and support, regardless of the medium.

We're Here to Help

If you have any concerns about this transition, please don’t hesitate to reach out through our Live Chat. Your satisfaction and peace of mind are paramount to us.

Thank you for your understanding and continued support as we navigate this change together.

Warm regards,

The Iron Leaf Cannabis Co Team